Data protection

We are Number 1 Alba Claims Limited trading as “Alba Claims”.

This Privacy Policy, together with our Terms and Conditions and any documents referred to in it sets out the basis on which we collect personal data from you, or that you provide to us, and how we will process it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Number 1 Alba Claims Limited whose registered office is 1 Rutland Court, Edinburgh, United Kingdom, EH3 8EY. Our registration number with the Information Commissioner’s Office is ZA286512.

We are committed to your right to privacy and handling your information responsibly. We will not store or use your details for marketing purposes without your express permission (i.e. opting in). Any registration details and site visitor information will only be used to deliver the services you have asked us to provide. We will never pass your details on to any third parties for marketing or sales purposes.

If at any time you wish to “opt-out” of our marketing communications then please send us a message via the ‘contact us’ section of the website and we will remove your details from our mailing list, or write to us at the address above. Alternatively, click on the ‘unsubscribe’ link at the bottom of any of our email communications to be removed from our list.

If at any time you wish to request information about what data we hold about you, or to notify us of an amendment to your data, then this can also be done by sending us a message via the ‘contact us’ section of the website or to the address above. These requests will be free of charge.

Information we may collect about you

You may give us information about you:

• When you fill out any forms on our website;
• When you speak to our call centre advisors or other members of staff; and
• When you correspond with us via letter, fax or email;

We may collect the following information about you:

Your name; address; contact details such as email address and phone number; date of birth; photograph; details of your insurance; personal description; financial information; details regarding your health, your injury and any other information that may be relevant to your claim.

If we receive information from a third party about you then we will, where appropriate, always ask whether the injured party has consented to the processing of his/her information.

We may also collect information regarding including the internet protocol (IP) address used to connect your computer to the internet and other technical information.

Provided you have given the necessary consent when you spoke to us about your claim, we may receive information about you if you use the services of any other companies within our group of companies.

We may receive information about you from other people that we may deal with when dealing with your claim (such as solicitors, insurers, medical practitioners, costs advisers and any other third parties who may help us to process your enquiries)

How we will use your information

We will use your information:

• To provide you with any information, products and services that you request from us. In particular, we may pass on your information to one of our panel solicitor firms so they can commence work on your claim if you have given them the consent to access your information. Both we and the solicitors may exchange information about you in order to update one another about your claim (for example, any compensation you receive);
• Where you opt in to marketing, to provide information about our goods and services;
• To notify you about changes to our services;
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and to deliver relevant advertising to you on our website;
• We may share your personal information with any member of our Group;
• We may share your personal information with any firm of solicitors who are instructed to deal with your claim, and with our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

We may disclose your personal information:

• If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply any contract with you; and
• We may also exchange information with other companies and organisations for the purposes of the detection and prevention of fraud.

Updates to privacy policy

Please note that this Privacy Policy is regularly reviewed and any updates can be found online.

Cookie information

Cookies are very small files that are stored on your computer when you visit most websites. They are sent back and forth between the website’s server and your Internet browser to allow the website to remember actions you’ve made.

We use cookies and other local storage means to help improve the performance of this website by measuring web traffic and tracking user journeys. We also use a security cookie to identify our website’s developers. Most of these only contain randomly generated numbers, and cookies cannot carry viruses or install malware on your computer.

Cookies set by this website

Google Analytics

Cookies: _utma; _utmb; _utmc; _utmz
Expiry: 2 years; 30 minutes; when you quit your browser; 6 months (respectively)
Purpose: These cookies collect information about how our visitors use this site. This data is collected anonymously, and is used to help improve this website’s functionality. For more information, see Google Analytic’s page on safeguarding your data.

Expression Engine

Expression engine is the software that this website is built on. It sets the following cookies:

exp_tracker
End of session. Contains the last 5 pages viewed. Typically used for form or error message returns.

exp_last_visit
1 year. Date of the user’s last visit. Can be shown as a statistic for members and used by the forum to show unread topics for both members and guests.

exp_last_activity
1 year. Records the time of the last page load. Used in conjunction with the last_visit cookie.

cookies_allowed
1 year. Indicates whether the user has given consent for cookies to be set.

Managing cookies

Most Internet browsers allow users to control the acceptance of cookies via the browser’s settings. Visit allaboutcookies.org to find out how to configure these settings on a number of major browsers.

You can opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.

Similar technologies

Web beacons, clear GIFs, page tags and web bugs are all terms used to describe a particular form of technology implemented by many sites in order to help them to understand and analyse how their site is being used and, in turn, to improve your experience of the site.

By registering to receive updates by email, you will receive emails which will contain this type of technology.  A web beacon (or similar) will take the form of a small, transparent image, which is embedded in the email.  It will be used to send information such as your IP address, when the email was viewed, from what device and which geo-location.

Telephone Calls

Telephone calls may be recorded for compliance and training purposes. Alba Claims adheres to all relevant statutory requirements relating to the recording of telephone calls, and confirms that any such recordings will not be passed to third parties (unless there is a legal requirement to do so) and will not be used for any other purpose without the prior agreement of those being recorded.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 08/17.